| Out takes - CW Week 311 Synergy Group Session at ICMA Annual Conference, September 21-25, Boston, MA | Out takes - AGCCP Roundtable Discussion at ICMA Annual Conference, September 21-25, Boston, MA | ||
| On innovations in local government customer service.... 2013 311 Synergy Group Spring Meeting, April 28-30, Tampa, FL
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| On leading the way in performance measures.... 2013 311 Synergy Group Spring Meeting, April 28-30, Tampa, FL | |
| Neil Evans, Director, 311 Toronto
| Leslie Hamm, Director, MC311, Montgomery County | ||
| On innovations in citizen engagment... 2013 AGCCP Annual Conference, May 14-16, Indianapolis, IN | On engaging youth in local government customer service.... 2013 AGCCP Annual Conference, May 14-16, Indianapolis, IN | ||
| Lynn Nelvik-Levitt, Contact Center Supervisor, Minneapolis 311 | Dee Crayton, Operations Manager, CharMeck 311
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On using 311/CRM data for performance measurement & management... 2012 AGCCP Annual Conference,May 15-17, 2012, St. Louis, MO
On disseminating information... 2012 AGCCP Annual Conference,May 15-17, 2012, St. Louis, MO
On transforming local government customer service... 2012 311 Synergy Group Spring Meeting, April 29-May 1, 2012, Dallas, TX
On starting a new call center... 2011 AGCCE Annual Conference, Hampton, VA
On the future of 311/CRM technology... 2011 311 Synergy Group Spring Meeting, Orlando, FL | |||
