In good times or challenging ones, an effective system of performance measurement is an essential management tool for any organization. CPM works to provide you with real-world examples of how local governments are using performance measurement to:
- Boost service delivery performance
- Monitor progress toward objectives
- Manage scarce resources well.
It is our hope that jurisdictions might learn from one another and that these examples will inspire and motivate similar efforts in other organizations.
CPM will be providing case studies directly to participants on this web page. Regularly visit this webpage for the most recent case study reports.
Video Case Studies
Performance Management in Decatur, GA
An Interview with CPM Advisory Committee Chair, Jack Tuttle of Williamsburg, VA
2014 Case Studies
Does Results Based Management Improve Performance?
San Antonio, TX: Making an Old Program New
Local Governments and the ENERGY STAR National Building Competition
Kansas City, MO: Maximizing the Potential of Citizen Survey Data
Juvenile Arrest, Processing, and Residential Placement Trends in Recent Years
Commercial & Industrial Fire Inspections
Bernalillo County, NM: Achieving Excellence in Procurement
2013 Case Studies
Stormwater Management in Shawnee Kansas
Layered Network Security in Local Government
How to Green Your Fleet and Create a Transformation Plan Using Performance Measurement
Woodbury, MN: Identifying Performance Measures
Olathe, KS: Police Problem Solving and Performance Measurement
Columbia, MO: Leveraging the Landfill for Local Utility Procurement
Fishers, IN: Launching Innovation
Energy Conservation Strategies and Utility Expenditures
Cost Recovery Data for Local Government-Owned Golf Courses
State College, PA: Emergency Management Collaboration
An Inspection of Fleet Management Maintenance Costs
Palm Bay, FL: Youth Advisory Board
Wichita, KS: Community Event Permitting
Risk Management Programs to Reduce Workers Compensation Days
Columbia, MO: Coordinating Housing Services and Targeting Neighborhood Improvements
2012 Case Studies
Coral Springs, FL: Staying Relevant through Budgeting
Williamsburg, VA: Providing Responsive IT Services with Limited Staffing
Kansas City, MO: Putting your Performance Data to Use
Building Citizen Trust through the use of Civic Engagement
Rock Hill, SC: Engaging Citizens in Strategic Planning
Dartmouth, MA: Reducing Waste and Cost
Bellevue, WA: Using Logic Models to Help Deliver Strategic Outcomes
Oklahoma City, OK: Engaging Citizens to Improve Public Performance Reporting
Grand Rapids, MI: Linking Sustainability to Performance
2011 Case Studies
Code Enforcement- Voluntary Compliance
Facilities-Energy Conservation
Fire- Minimum Staffing vs. Outcomes
Fleet- Mileage and Age of Police Vehicles
Highways- Services vs. Citizen Satisfaction
Human Resources- Leave Bank Donation Program and Leave Hours Used
Libraries- Customer Satisfaction
Parks- Recreational Facilities Available vs. Recreational Opportunities Satisfaction
