Jim Diers of the Community Development Institute takes to the pages of Local Government Manager, the magazine of Local Government Managers Australia, to stress best practices for local governments concerning citizen engagement. Too often, Diers argues, local governments come to see their residents as customers or disgruntled ratepayers. This can have a fundamental impact on the way local governments choose to engage their own citizenry about programs and policies as well as the reaction they get in return. Diers lays out several detailed recommendations for the most effective means for tailoring citizen engagement to the needs and features of specific communities.

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