Park Scan began in San Francisco in 2003 to provide a user friendly web portal for residents to cite needed improvements for city parks directly to city staff.  The website also enables residents to upload pictures when they submit their observation. In 2007, Park Scan partnered with the city’s 3-1-1 system which automates park observations directly to the city’s work order system with the other 3-1-1 cases.  This has lead to greater efficiency in staff’s responses to the observations.  Out of the 3,867 observations reported in 2009, 82% were closed.  Additionally, through the website, all residents can see the observations made and their progress.