CPM assists local governments in assessing their performance over time and in comparing their performance with that of their peers. Participating jurisdictions complete survey questions on the areas below.
This could very well be one of the most valuable books in your collection—it’s packed with more than 70 exclusive case studies featuring successful performance management practices from local governments that belong to ICMA’s Center for Performance Measurement (CPM). This information is not available from any other resource. Written by CPM staff, the case studies in What Works: How Local Governments Have Made the Leap from Measurement to Management illustrate how performance measurement promotes positive change in 15 different service areas in local government. Cases are one to three pages
This series of questions will help you get started on developing your interview of Local Government Heroes.
USAID partnered with ICMA to deliver management and strategic guidance
