Even in the best of economic times, choosing how to allocate budgets and non-financial resources is a challenge for state and local governments

A white paper on issues related to call routing for 311 service...

This brochure, developed by ICMA, explains what it means to have a professional local government manager and highlights the benefits of appointing such an individual.

This report, developed by ICMA, explains what it means to have a professional county manager.

Innovation—it’s what we strive for as public managers to better our organizations and, in turn, better our communities.

Portland, Oregon, has been employing sustainable management principles to guide the city's development and operations for the past thirty years.

A strategic plan is instrumental to codifying your community's vision and should answer the basic questions of who are we, what we want(...)