ICMA's Program Excellence Award for Innovations in Local Government Management recognizes one or more local governments

ICMA's Program Excellence Award for Innovations in Local Government Management recognizes one or more local governments(...)

This article presents a number of general recommendations for dealing with public and the media during crisis situations applicable to trade associations...

This article discusses streamlining the building permit application process in Carrollton, Texas; a response to customer frustration with the existing one...

This article outlines a quantitative approach to establish a ranking of major projects by priority in order to improve project completion....

This article summarizes the experience of Fairfax County, Virginia in implementing a new citizen relationship management (CRM) database system...

This article presents the costs of poor employee retention for local governments and encourages managers to adopt practices to create a culture of employee retention.

This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...