There is one resource in which local governments are wealthy: data. Cities, towns, and counties have been collecting data for years.

Performance measurement is one of the key of ICMA's work in Latin American, particularly in Mexico.

Forty-eight local governments received the 2015 Certificates in Performance Management from the ICMA Center for Performance Analytics.

Clayton, Missouri (16,000 population) demonstrates how a smaller city can excel in performance management.

Service areas in which applicants for 2015 Certificates in Management collected performance data in FY 2014.

Reflections on the value of testing new approaches.

See how scorecards, dashboards, and other visuals can help residents understand local government performance data.

With an Asian community that makes up more than 30 percent of its population, Sugar Land has become one of the most diverse cities in Texas, prompting concerns by the city council about how the city could most effectively serve these new constituents.

Retired City Manager Arthur Pizzano, Fairfield, OH, placed consistent emphasis on meeting the needs of residents and supporting local businesses, while building a strong sense of community. His customer-centric approach yielded measurable results.