ICMA's Program Excellence Award for Innovations in Local Government Management recognizes one or more local governments

This article outlines a quantitative approach to establish a ranking of major projects by priority in order to improve project completion....

This June 2000 downtown development plan offers up to 4 separate visions for the City of Prior Lake.

This article describes the importance of strategic management and the steps necessary to develop and realize a strategic vision.

This article explains how complaints should be treated as beneficial, efficient, cost-effective ways of obtaining useful customer information.