What Works: How Local Governments Have Made the Leap from Measurement to Management
More than 70 case studies
Packed with more than 70 exclusive case studies featuring successful performance management practices proven by local governments participating in the Center for Performance Measurement™, this could very well be one of the most valuable resources in your collection.
Easy-to-read case studies on the following topics are included:
- High Performance Management Practices
- Code Enforcement
- Facilities Management
- Fleet Maintenance
- Fire/EMS
- Highway and Road Maintenance
- Housing
- Human Resources
- Information Technology
- Library Services
- Parks and Recreation
- Police Services
- Purchasing
- Refuse and Recycling
- Risk Management
- Youth Services
Each case study is just 1-3 pages long
The case studies in What Works: How Local Governments Have Made the Leap from Measurement to Management illustrate how performance measurement promotes positive change in 16 different areas of local government management. Cases are one to three pages long, making them a convenient, quick read and include:
- Detailed performance data
- Succinct descriptions of the featured practice(s)
- A jurisdiction profile listing population, square mileage, and form of government
- Contact point for additional information
Want to order a copy of What Works?
Please visit the ICMA Bookstore at http://bookstore.icma.org.
Softcover. September 2008. 200 pages. ISBN: 978-0-87326-181-4. Item 43543
Regular Price: $79.00 MEMBER PRICE: $68.00
Have questions?
Please send an email to cpmmail@icma.org.
