Look for these new case studies in the Performance Measurement Insider and on ICMA’s new online Knowledge Network.

Dozens more cases from the 2008 and 2002 editions of What Works also are available FREE to CPM participants. Just click the links at the right to peruse the selection.

If you would like to share the documents with local governments or individuals outside of ICMA and CPM, please contact Louise Snyder (contact info below), and we’ll help you do so.

We’d also like to share YOUR success stories with performance measurement and high-performance management via a What Works case study, newsletter article, or other outlet. Just contact Gerald Young (gyoung@icma.org; 740/920-4087) to schedule an opportunity to share the facts.

Download the Newest What Works Cases

Please click the links below to reach the newest What Works mini case studies.

What Works 2010: Staff Engagement in Decatur GA

What Works 2010: Fishers IN Reorganizes to Maximize Resources & Save Money

What Works 2010: Mesa AZ Promotes Police Service Excellence with Frequent Performance Reviews

What Works 2010: Rockford IL Saves Money & Time with Perf Meas