This presentation was part of the 2011 ICMA Annual Conference in Milwaukee. The session was led by Darin Atteberry, City Manager of Fort Collins, CO, Robert Knabel, City Manager of Collinsville, IL, Christal Laswell, Assistant to the City Manager of Collinsville, IL, and Mike Lawson, Director of the ICMA Center for Performance Measurement. Their discussion centered on best practices for performance measurement learned through first hand experiences.