Leading practices and resources for measuring and improving services.

The committee provides advice on leading practices in performance management and analytics.

I’m sure that some of us can recall moments in life when we stop and think “Wow, that’s how this works? How have I gone so long without knowing that?”  Perhaps sitting down to do your taxes for the first time dispels some of the “mystery” behind that withholding line on your paycheck. Maybe you…

Community engagement surveys and data insights government leaders trust to inform decision-making.

How performance benchmarking can help you see how well you're doing and learn from your peers.

Measuring police performance is important, but five common myths make the task more difficult.

A self-confessed "stats guy" examines the consequences of Robert McNamara's use of performance metrics to support policy decisions.

As the survey research industry changes, local governments can benefit from advances in techniques and practices.