Performance indicators for customer-intensive services.

The Center for Government Excellence at Johns Hopkins University shows how to move from goal-setting to implementation of a performance management system.

Certificates in Performance Management recognize local governments that demonstrate a commitment to collecting, using, and sharing performance data.

Results of a business survey in Bellevue, Washington, showing how respondents rated the city "as a place to operate a business."

Using direct citizen feedback to assess the quality and content of the city's performance report.

This report presents data from the Valley Benchmark Cities, a consortium of the largest 11 cities in the Phoenix, Arizona, metropolitan area...