Customer Service and 311/CRM Technology in Local Governments

Check out Coral Springs' excellent customer satisfaction ratings--and find out how they achieved them...

Check out Highland Park's strategies for confining 90 percent of one- and two-family residential structure fires to the room of origin.

Examine Reno's techniques for achieving customer service ratings of excellent or good from more than 97 percent of customers

Find out how Oak Park encourages residents to divert waste from the refuse stream to the recycling stream(...)

Find out how Westminster achieved customer satisfaction ratings of 90 percent for its IT operation...

Learn about how Reno achieved customer satisfaction ratings above 90 percent.