This Miami-Dade, Florida, guide provides conceptual and operational frameworks for the county's performance measurement efforts Discusses types of performance measures and best practices for their development...

This article describes how Fresno, California, used benchmarking techniques to begin to improve city government and public services.

The general government program area comprises the major administrative and central support services for King County Government...

A description of the background, purpose and methods of performance based management by California Bay-Delta Authority for their Watershed Program.

The directors of agencies in the city of Baltimore, Maryland (651,000), collect detailed data on virtually every aspect of their operations.

This reporting tool is used by the city of Jacksonville, Florida, Public Service Grant program to monitor the health of nonprofit organizations

Evaluation form for reviewing firefighter performance.