This Santa Barbara County, California, questionnaire consists of eight yes-or-no questions that test for effectiveness of performance measures.

This article describes principles of introducing high performance into local government organizations.

This article examines a customer service initiative adopted by the city of Peoria, Illinois. Evaluates the state of customer service in the city before the initiative...

This article suggests that communities link citizen engagement, government policy and implementation, and performance measurement.

This article examines the experience of Little Rock, Arkansas in implementing a Neighborhood Alert System to increase the provision