Through a variety of innovative changes, Bernalillo County, NM increased the efficiency and convenience of voting services.

Public sector leadership is increasingly taking note of “Lean”, realizing that using its approaches and removing the wasteful

The need for Government to reign in its escalating costs is prevalent in the daily reporting of every newspaper, television and radio broadcast.

This operations efficiency benchmarking study documents the value of professional local government management.

Due to significant challenges, the City of Phoenix, AZ needed to develop and implement an innovative process that resulted in more efficient delivery of services...