Read this excerpt from an issue of ICMA’s Infocus, Making Smart Choices about Fire and Emergency Medical Services in a Difficult Economy, which presents a balanced process for making data-driven decisions.

Group of 21 national associations has identified six priority issues for policy and strategic action.

Over the past fifty years the City of Sugar Land, TX has seen their population become one of the most diverse in Texas and in the US.

This article provides a brief background of the San Francisco Department of Emergency Management(...)

This document describes the roles and responsibilities or Orange County 3-1-1 during an emergency.

This case study discusses 311 pre-planning efforts at Orange County’s Public Safety Communications Division.